Troubleshooting Tips

The app won’t download to my device

Make sure you have enough space on your device to install the app. Check your settings and, if necessary, consider removing any old files or apps you no longer use. For additional assistance, we recommend referring to iPhone or Android tools and resources.


i can’t login to the app store or google play

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the app is taking a long time to download

We’d recommend connecting to a trusted WiFi source for better download speeds.

Downloading Tips for iPhone & Android Users